SHIPPING RATES ARE ALL DISPLAYED REAL-TIME VIA USPS.
ORDERS RECEIVED AFTER 1:00 PM EST WILL BE PROCESSED THE NEXT BUSINESS DAY
MOST ORDERS WILL BE PROCESSED AND SHIPPED WITHIN 2 BUSINESS DAYS
WE DO NOT SHIP ON SUNDAYS OR HOLIDAYS
E-MAIL NOTIFICATION WITH YOUR TRACKING NUMBER WILL BE SENT ONCE YOUR ORDER SHIPS
YES, WE DO OFFER INTERNATIONAL SHIPPING THRU USPS
Q: What types of shipping class services do you offer?
A: DREMURRO.com® offers these methods of shipping in partnership with USPS to ship your order as efficiently as possible:
Estimated delivery: 1 - 3 business days
Delivery within 1 - 3 business days
Priority Mail Express
Delivery within 1 business day
For international regions, the following services are available:
First-Class Package International
Delivery varies - Usually within 1 business day
Priority Mail International
Delivery within 6 - 10 business days
Priority Mail Express International
Delivery within 3 - 5 business days
Q: What does "Business Day" refer to for shipping delivery time estimates?
A: When estimating your order's arrival date, please do not include weekends and holidays.
Q: Do you ship to post office boxes?
A: Yes all orders can ship to P.O. boxes and will be delivered within the United States by the U.S. Postal Service (USPS).
Q: Do you ship Internationally?
A: In addition to shipping within the United States, its territories, and possessions, kutietuties.com does ship internationally.
Q: Do you ship to military bases?
A: Yes. Please keep in mind that delivery to military addresses may take longer than the stated times.
Q: Can I send items to multiple addresses with the same order?
A: Not at this time. To ship items to different addresses, please enter separate orders for each address.
Q: Why was an item on my order canceled and will I be charged?
A: While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to availability. You will receive a separate email letting you know about this cancellation and your credit card will be refunded. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
* Gift cards
* Downloadable products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
* CD, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@9INEStudios.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, contact Info@9INEStudios for mailing instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.